DeepJournal Support

Need help with DeepJournal? We respond within 2 business days.

Contact

• Email: support@deepjournal.app
• In-app: Settings → Contact Support

For urgent safety concerns, please contact 988 (US Suicide & Crisis Lifeline),

text HOME to 741741 (Crisis Text Line), or your local emergency services.

Common Topics

Account & Sign-in

• Email, Google, and Apple sign-in are supported.
• Forgot password: use the "Forgot password" link on the sign-in screen.
• Delete your account: Settings → Privacy → Delete Account.

Subscriptions & Billing

• Subscriptions are managed through Apple's App Store.
• To cancel or change your subscription: App Store → Subscriptions.
• Restore a previous purchase: Settings → DeepJournal Pro → Restore Purchases.

Privacy & Data

• Read our Privacy Policy.
• Request data deletion: Data Deletion Request.
• We do not sell your data. We do not use your journal content to train AI.

Crisis Resources

DeepJournal is a self-reflection tool and is not a substitute for professional

mental health care. If you are in crisis, please contact emergency services

or use the crisis resources listed in Settings → Crisis Resources.

Response Time

• General support: within 2 business days
• Account and billing: within 5 business days
• Privacy and deletion requests: within 30 days (GDPR/CCPA timelines)